Glossary

Roles

User: Anyone with an Officehours account

Learner: A user who requests advice

Advisor: A user when he/she is giving advice

Units

Space: A 10 minute availability offered by an advisor

Session: A 10 minute block of one-on-one advice

Office hours: A sequential group of sessions

Workshops: Longer sessions for multiple participants

States

Booking: An approved request for a session

Cancellation: A booked session that is withdrawn by the learner or advisor

Other

Karma: A numeric means of measuring one’s contributions to the Officehours community